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How Our Counselling Service Works

Drop-In

You can access our Counselling service by booking and attending a drop-in session. To book,  please come in to the Student Wellbeing Centre from 11am on the day you wish to be seen (Monday-Friday)  and we will allocate you an appointment (subject to availability) between 12-2pm on the same day. Drop-in appointments last up to 45 minutes.

On-going Appointments

During your drop-in appointment the Counsellor will agree a course of action with you. This may include on-going counselling sessions with our service. You will then be put onto our waiting list and an appointment will be offered to you as soon as possible. We do our very best to ensure that you do not have to wait too long, however, there are times during the academic year when there is a high demand and then you may have to wait a little longer for a continuing appointment. You will be advised of this when you see us.

Full appointments last for 50 minutes and begin and end on time. Our Counselling Service offers short-term counselling of up to six sessions, usually on a weekly basis.

Late Arrival, Cancellation and Non-attendance

You will be offered up to six counselling appointments. It is your responsibility to ensure that you are available for all the appointments offered. Holidays, days out, course trips and reading weeks which happen within your series of counselling sessions will be counted towards your series of appointments. You can have up to one appropriately cancelled session throughout your series of counselling sessions, after which point if there are any further cancellations you will automatically be moved on. Appropriately cancelled is telling us before 8.30am of the day of your appointment.

If you Do Not Attend (DNA) for an appointment within your series of counselling you will be automatically moved onto the next session. If you (DNA) your Initial Assessment you will be closed automatically.

Confidentiality

We offer a confidential service. The information you give to us may be shared with other members of the team in order for us to be able to provide you with the best support available. We will not pass on information about you to others without your express permission, except in exceptional circumstances. This is usually where there are concerns that either yourself or someone else is suffering or at risk of significant harm.

In accordance with the Data Protection Act 1998 the Counselling Service will retain any records it holds about you for a period of seven years, after which time they will be securely destroyed. These records will remain confidential within the Service, except in the unlikely event they are requested as evidence in a Court.

For the purpose of determining additional support costs the University is required to provide the names of Further Education students and the number of sessions attended in its Student Return to the Higher Education Statistics Agency (HESA).

Complaints

If you are unhappy with any aspect of the Counselling Service then please let us know. You can make your complaint verbally to your counsellor or in writing to the Head of Student Wellbeing.

If you are not happy with the response to your complaint, you may make a formal complaint to the Head of Student Services who will then investigate the complaint according to the written regulations of the University.

If you feel that your Counsellor or the Counselling Service has acted in a way contrary to the Ethical Framework of the British Association for Counselling and Psychotherapy, you have a right to make a formal professional complaint to the BACP – Tel: 0870 443 5252​.