Concern for Welfare and Responding to a Crisis

This page is related to staff of the University of Lincoln – if you are not a member of staff and are concerned about a friend, please see our Worried About a Friend page.

As a staff member you may come across a student in crisis. The below diagram shows how to respond dependant on the level of severity of the crisis. When responding to a crisis it is important to stay calm and adopt a non-threatening and non-judgemental approach.

The overriding emphasis is to stay calm, act in an understanding and respectful manner. Do not underestimate the potential seriousness of a situation and seek appropriate support from a trained professional.


10 steps