Student Services

Please ensure you read all the information provided.

Deadline dates for submission of claims

Making a claim for Mitigating Circumstances

If your studies have been affected by circumstances beyond your control, you can apply to the University for Mitigating Circumstances (MC) to be taken into account.

You will need to make an application for Mitigating Circumstances through your OneUni Student account using the following information:

• Log in to your OneUni Student account
• Click onto ‘Taught Student Role’ on the homepage
• Click on the ‘Forms’ tile
• Find the ‘Mitigating Circumstances’ tile and click onto the ‘Fill out’ button to open the request form and start your application. You can save your form as a draft and return to it later if required

A step by step guide on how to make an application through OneUni can be found here: Student’s Guide – Applying for Mitigating Circumstances in OneUni

If you are a Postgraduate Research student please go to Page 5 of the Student’s Guide.

Please be aware that;

• The deadline for submitting a claim is 10 days after the assessment event. If you have been granted an extension the 10 days relates to your extended deadline.
• If your claim is successful your original mark will no longer be set to zero. If you choose to attempt your assessment again you will be awarded the higher of the two marks.
• If your claim is unsuccessful you will have a maximum of 15 business days after you are notified of the outcome of your claim to provide further evidence.

Accompanying evidence must:

• Relate to the dates of the assessment
• Be independent – i.e. from a doctor, counsellor etc. Please note that a letter from a parent/guardian or another student is not independent evidence. If the claim is based on medical grounds, it is expected that corroborating medical evidence be provided.
• A Personal supportive tutor statement can be used as additional supporting evidence. This information can help the panel to make their decision on your claim. If you wish to submit a tutor statement, then please obtain the tutor statement before claiming and attaching it with your other evidence to your claim.

Further information on the evidence required.

NOTE: The Mitigating Circumstances panel can only make decisions on claims based on the evidence submitted – they cannot make assumptions regarding any circumstances nor the affect that these would have had on a student’s ability to study, or on the dates that would have been affected.

The decision of the panel is communicated via University email to the student, copied to the School office.​

What can the Student Support and Advice Centre do to help?

Students are expected to complete the claim form themselves from their own University account.

The Student Support and Advice Team can support you to complete the application form if you experience problems when filling in the online form and you will need to contact them to arrange this – studentsupport@lincoln.ac.uk.

Make sure you do this in good time before the deadline and ensure you have everything ready so that you can make your application in one sitting.

If you do need support from the Student Support and Advice Team you will need ensure that you have saved your supporting evidence onto your University account so that you can upload it from one of the computers in the Student Support and Advice Centre.

What can specialist advisers in the Student Support and Advice Team do to help?

If you are unhappy with the outcome of your application for Mitigating Circumstances you may be able to appeal. There are strict deadlines; if you want to make an appeal you must submit your appeal within the deadline.

If you want advice about how to make an appeal or assistance in completing this process the Student Support and Advice Centre has specialist advisers who can help. You can book an appointment with a specialist adviser by emailing: studentsupport@lincoln.ac.uk

When you send the email to request an appointment it is important that you include the decision notification from the Mitigating Circumstances Panel. This should include any deadlines and it should explain why your application has not been successful.

We can then book you an appointment. It is important for you to contact us as soon as possible, the deadlines for appeal applications are very tight and the specialist adviser appointments book up very quickly.