Concern for Welfare and Responding to a Crisis

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The information on this page has been written specifically for members of staff – if you are not a member of staff and are concerned about a friend or loved one, please see our Worried About Someone page.

As a staff member you may come across a student in crisis.  A crisis refers to any situation whereby you are concerned about the immediate safety of a student.

It can be difficult for students to approach staff members for support, especially if experiencing any mental or emotional distress. When responding to a crisis, the overriding emphasis is to stay calm, listen to the student and act in an understanding and respectful manner. Do not underestimate the potential seriousness of a situation and seek appropriate support from a trained professional.

The below steps show how to respond appropriately dependant on the level of severity of the crisis.


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