If you made your visa or immigration application from inside the UK, your biometric residence permit (BRP) will be sent to the address you gave in your application. You do not need to collect it.
When your BRP will arrive
Your BRP will usually arrive within 10 working days of getting your ‘decision letter’ from the Home Office saying that you can remain in the UK.
You’ll get an email or text from the delivery company telling you when your BRP will arrive and how to change the delivery time and date.
Someone aged 18 or over must be at the delivery address to receive your BRP. They’ll need proof of their identity – for example, a driving licence, passport or national identity card.
If your address has changed
You’ll need to update your address if you want your BRP to be sent to a different address than the one you gave in your application.
If you do not have your decision letter yet, tell the Home Office your address has changed.
If your decision letter has arrived, you’ll need to:
Your BRP may take longer to arrive if your address has changed. Tell the Home Office and the delivery company as soon as it changes.
If your BRP is delivered to the wrong address because you did not update it, you’ll need to report a problem with your BRP.
If your BRP has not arrived within 10 working days
Contact the delivery company if either:
- your BRP has not arrived within 10 working days of you getting your decision letter
- you missed the delivery of your BRP
- the postcode of the address you gave in your application
- the consignment number
Your consignment number is a 9 number code. You’ll usually have it in emails from the delivery company and UK Visas and Immigration’s BRP courier delivery team.
If you missed the delivery of your BRP, you must contact the delivery company to arrange a new delivery time within 30 days or it will be returned to the Home Office.
Contact TNT to track or rearrange the delivery of your BRP.
The delivery company will track your BRP and rearrange delivery, if needed.
You’ll need to tell the Home Office that your BRP has not arrived if:
- you do not have a consignment number
- TNT is unable to help with your delivery question
- it’s been more than 30 days since you missed the delivery of your BRP