Student Services

As a Personal Tutor or member of staff, you may first to come across an individual in distress or a crisis situation. When faced with a crisis it is important to stay calm, listen and adopt a non-threatening and non-judgemental approach. If you are faced with a crisis, the steps below will guide you through the steps to take.

The overriding emphasis is to stay calm and act in an understanding and respectful manner. Do not underestimate the potential seriousness of a situation and seek appropriate support from a trained professional.

Urgent

• The situation is critical or urgent and requires an immediate response.
• There is immediate danger to the student or others i.e. the student is being violent or has made a suicide attempt.

Response:

• Call 999 – request an ambulance and/or police.
• Inform University Security of the current situation and actions taken, and the Student Wellbeing Centre as soon as possible.

Concern for Welfare

• You are unsure if there is any immediate crisis, but are concerned there is a change in the individual’s behaviour, attendance, engagement with their studies and/or their mental wellbeing or physical wellbeing. Others, maybe friends or tutors, are voicing concerns about an individual.

Response:

• Contact the Student Wellbeing Centre during working hours , quoting a ‘concern for welfare’ if appropriate, support the student to access the Student Wellbeing Centre and provide them with Student Wellbeing Centre information.
• If out of hours, encourage/support student to contact GP or NHS 111 and/or support them to identify who they would talk to, this could be a family member, close friend or professional.

Low risk

• There is no danger to the individual or others, but the person is experiencing work, academic or financial related issues.

Response:

• Listen to the individual’s concerns and encourage them to seek support. Offer practical advice where appropriate.
• See Service information for contacts and external resources.
• Provide the student with information about the Student Wellbeing Centre.
• Encourage the student to attend a First Contact Appointment. Student Wellbeing Centre First Contact appointment times are:
  • Monday – Friday 10am-4pm
  • Thursday evenings (during term-time only) 5-7pm

Students can fill in our First Contact appointment form to access this.

For general advice and guidance concerning a particular student or situation, please contact the Student Wellbeing Centre.It can be helpful to consider contacting the Student Wellbeing Centre as early as convenient, to prevent any escalation and so that appropriate support can be identified as early as possible.

Student Wellbeing Centre

• Tel: 01522 886400
• Email: studentwellbeing@lincoln.ac.uk

Security

• Tel: 01522 886062

If you are concerned about a student due to non-attendance or low attendance, however no additional risks or concerns have been identified, please follow the guidance stated within the Attendance Monitoring Procedure. Student Engagement and Participation Policy

Prevent

Prevent is about safeguarding our students to keep them both safe and within the law.

The University has a legal duty to respond to any concerns raised by the disclosures or actions of students which could suggest that they have been influenced by extremist ideologies and radicalised, including where students may be thinking about taking action based on those influences. To enable the University to comply with its legal duties, if you have any concerns that a student may be in the process of being drawn into terrorism or may be vulnerable to radicalisation, you should promptly report your concerns, as you would with any other Safeguarding issue.

Safeguarding policy

You should follow our Concern for Welfare procedure above to report any concerns about students.

You can also find further information and advice on safe campus communities.